Ianua and Mercurio:
voice intelligence from the very first ring
The Ianua conversational assistant plugs into Mercurio and handles
inbound calls from the first tone, providing instant, accurate answers
before a human agent steps in.
inbound calls from the first tone, providing instant, accurate answers
before a human agent steps in.
Live transcription and analysis
Every word is converted to text and analysed on the fly-sentiment, intent and keywords are captured as the caller speaks.
Speaker-by-speaker diarisation
Ianua automatically separates voices in the conversation, so you always know who said what.
Smart
call routing
When human assistance is needed, Ianua sends the call to the right agent based on topic, language and caller priority.
Logs and transcripts inside Mercurio
All data generated by Ianua is stored natively in Mercurio-one control centre for voice, chat and logs.
API-driven
add-on
No software to install—just API credentials to switch Ianua on and scale up as call volumes grow.
Built for
traffic spikes
Perfect for IT helpdesks, e-commerce, healthcare, trade shows, tourism and insurance call centres-anywhere clear information must reach many callers fast.
Borderless
languages
Ianua understands virtually every language; capacity scales with your licence, just like Mercurio “base.”
Intelligent conversations,
optimized management
Integration benefits
multilingual
Greet customers in their own language
scalable
Unlimited channels when volume spikes
no waiting
Cut queue times with instant answers
actionable insight
Transcripts, intent and sentiment at a glance
maintenance-free
Cloud-native no servers to manage.
Frequently Asked Questions
How do I activate Ianua in Mercurio?
Simply request the add-on licence; activation is API-based and takes just minutes, with no local installs.
Does Ianua support multiple languages?
Yes. It handles virtually all major languages; coverage depends on your plan.
Can I view call transcripts?
Yes. They’re stored in Mercurio alongside other logs, ready for search and analysis.
How many simultaneous calls can I handle?
The platform scales virtually without limit—just add licensed channels as needed.
How can I try it?
Request a live demo and talk to our sales team-you’ll see Ianua handle your real calls in real time.
